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Friday
Feb262010

Kerasotes fixed the speaker problem in Block E's theater 1(?). But will I return?

Robert Strong, general manager at the Minneapolis Block E theater sent me this email on Monday.

Hi Kyle;

 

Thank you for your comments on our recent film presentation in Auditorium No.1. I'm sorry to hear that your film experience didn't meet your expectations. Our service technician is currently looking into this, to find out what the issue is. I will contact you back as soon as he gets to the bottom of this situation.

 

Thanks again,

Auditorium No. 1? Let's hope Bob made a silly typo.

Anyway, today I received a follow-up email.

Hello again;

 

I do apologize for the problems you recently experienced here. You will be pleased to note that our projection technician has replaced the high frequency driver in the front right channel speaker, which was causing the difficulty.

 

Once again, I apologize, and I hope your next visit will be more enjoyable than the last.

 

Thanks,

- Bob Strong

 

 I'm glad the problem is fixed, but it shouldn't have taken this long. I doubt I'll return to Block E to watch a film anytime in the near future, even considering I work just a few blocks away and it's the only theater within walking distance.

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